Shipping policy
Shipping Policy
At Imperial Feet, we are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
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Orders placed on business days before 2:00 PM (CET) are typically processed the same day.
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Orders placed after 2:00 PM, during weekends, or on public holidays will be processed on the next business day.
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During product launches, promotions, or peak periods, processing times may be slightly longer.
Estimated Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| Netherlands | 1–2 business days |
| Belgium & Germany | 2–3 business days |
| Rest of Europe | 2–5 business days |
| United Kingdom | 2–5 business days |
| United States | 2–5 business days |
| Canada | 3–7 business days |
| Australia & New Zealand | 5–10 business days |
| Rest of the World | 5–10 business days |
Please note that these are estimated delivery times and may vary depending on customs clearance, carrier delays, or local circumstances.
Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination and order value. Any applicable shipping promotions or free shipping thresholds will also be displayed during checkout.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise agreed in writing.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Imperial Feet cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit, please contact us within 5 business days of the expected delivery date at info@imperialfeet.com. We will work with the carrier to resolve the issue as quickly as possible.
Questions
If you have any questions regarding your shipment, please contact our customer support team:
Imperial Feet
Email: info@imperialfeet.com